1. Cancellations & Rescheduling

I understand that plans can change, so I kindly ask for at least 48 hours’ notice for any cancellations or rescheduling. Cancellations or changes made with less than 48 hours’ notice will incur a 50% grooming fee. Thank you for respecting my time and helping me keep appointments running smoothly.

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 2. Late Arrivals

Please arrive on time for your appointment and let me know as soon as possible if you’re running late. Arrivals more than 15 minutes late will incur a lateness fee, as this impacts the day’s schedule. If you arrive more than 30 minutes late, your appointment will need to be cancelled and a 50% grooming fee will apply.
 

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 3. Late Collection

As I operate on a 1-2-1 basis with no cages, prompt collection is important so there is no overlap between appointments. I will let you know when your dog is ready for collection 10-15 minutes beforehand, unless agreed beforehand on a longer time period for travel. If you are running late, please contact me as soon as possible. A late collection fee of £10 per 15 minutes may apply after 25 minutes. 

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 4. Matting

I always want your dog to look and feel their very best! If your dog arrives with a matted coat, a little extra time, care and patience may be needed to ensure they’re comfortable throughout their groom. A matting fee of £5–£30 may apply, depending on the severity of the matting.

Your dog’s comfort and wellbeing will always come first, so I will never brush through mats that may cause pain or distress. If a shorter clip is the kindest option, I will always discuss this with you beforehand to make sure you’re happy to proceed.